Sebastian Siemiatkowski, the chief executive of Klarna, says the payments firm has saved the equivalent of $10m a year by using AI its marketing work, reducing its reliance on human workers, while AI tools had also reduced the time that its in-house lawyers spend generating contracts. Mr Siemiatkowski said: “I am of the opinion that AI can already do all of the jobs that we, as humans, do.” He says AI has allowed Klarna to reduce hiring and the firm’s overall head count has fallen to under 4,000 from about 5,000. He expects the firm’s workforce to fall to about 2,000 as a result of its AI adoption.
Leave a Reply