MoneySuperMarket and Transunion have been forced to pay hundreds of pounds in compensation to non-binary customers because their application forms did not accommodate non-binary identities. The ombudsman noted that being non-binary is not recognised as a gender in law but it is a protected characteristic of the Equality Act 2010. Anna Dews, a solicitor in Leigh Day’s human rights team, said: “Although there is currently no statutory legal recognition of non-binary gender identities in the UK, it is completely fair and reasonable that a non-binary person should be able to refer to themselves using the correct pronouns as a customer in the online space.”
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